Support

Kith Rabbit, by Haah, Inc.

Something not working, or a question about how Kith behaves? Write to us — a person reads every message, usually the same day and always within two business days.

What to tell us

You don't need any of this to get a reply, but it usually saves a round trip:

• Your device and OS — iPhone, iPad, Mac, or Android, and which version.
• The app version, from Settings, at the bottom of the screen.
• What you expected to happen, and what happened instead.
• Roughly when it happened, so we can find it in the logs.

Please don't send passwords or sign-in codes. We will never ask you for one.

You can also just ask Kith

Your kith knows how the app works and can walk you through most of it — how to add someone, arrange your map, set a reminder, or change what it remembers about you. Open the app and ask in plain words. It's often faster than email.

Questions people ask

How do I delete my account?

Settings → Delete account. It erases everything immediately, and you are signed out. Full details, including the few things that intentionally survive, are on the Delete Your Account page. If you can't reach the button because you've lost access to your device, email privacy@haah.ing from the address linked to your account.

Can I get a copy of my data?

Yes. Email privacy@haah.ing from your sign-in address and we'll send you an export.

Why does the app ask for contacts, calendar, or location?

Only for features you turn on, and never before you do. Contacts let Kith find someone in your address book when you ask to add them; calendar lets it plan around what's coming up; location lets it know the town you're in, and only the place name is used — never coordinates. Each is a separate switch in Settings, each is off until you turn it on, and each can be turned off again there or in your device's system settings. What is sent to our servers is written next to the switch itself.

I'm not getting notifications.

Check that notifications are allowed for Kith Rabbit in your device settings, and that the conversation isn't muted — group chats start muted by design. If they're on and still silent, email us with your device and app version.

Kith said something wrong, or invented something.

It happens, and we want to hear about it. Send us the message and roughly when it was sent. You can delete anything Kith said, in any conversation, and correct what it remembers by telling it so.

Someone is bothering me.

Open their profile and choose Block — they are told nothing, and the conversation leaves your sidebar. Report does the same and opens a case we review. Anything urgent, email us directly and say so in the subject line.

Billing and subscriptions

Kith Rabbit is free to use, with a paid plan for heavier use. Purchases are handled by the App Store or Google Play, so refunds and cancellations go through them — Apple or Google. If a purchase didn't unlock, write to us and we'll sort it.

Which devices does it run on?

iPhone, iPad and Mac on iOS/macOS 26 or later, and Android. Your account is the same everywhere; signing in on a second device brings everything with it.

Contact

Haah, Inc. — support@haah.ing
2261 Market Street STE 16236, San Francisco, CA 94114, United States